Frequently Asked Questions

Established in 2012, Asian Caregivers is a Canadian-based company located in Toronto, Ontario, Canada. The impetus for creating Asian Caregivers was the owner’s personal experience in trying to find a caregiver for her elderly Chinese mother who envisioned aging gracefully and living independently in her own home. Her mother could not speak English and resisted the idea of having a stranger in the house who she could not converse with to communicate her needs. Inspired by her mother’s dilemma and the growing population of Asian elderly in Canada living like her mother, the owner set out on a mission to increase access to culture sensitive private home care.

In 2013, Asian Caregivers launched its flagship website www.asiancaregivers.ca, an on-line platform to connect culture-sensitive Caregivers with care seeking Asian elders residing in Canada. Asian Caregivers values are inspired by traditional Asian values that center on respecting an elder's choice to live in their preferred home. These values center on honoring, respecting, and empowering the elderly are embodied in the Asian Caregivers My-CARE principles:

My home wherever will be the place for...

Culture-sensitive care where I stay...

Active and feel...

Respected and am...

Empowered!

Asian Caregivers defines culture-sensitive care as care that is relevant to the culture, values and beliefs of the person receiving care. Culture-sensitive Caregivers speak the language of their clients, understand their culture, traditions and food and are thus better able to address the needs of their clients with confidence, competence, and compassion.

Click on the registration button on the top right-hand corner of any www.asiancaregivers.ca webpage. If you are looking for a job, click CAREGIVER to register. If you are a care seeking employer, click CARE SEEKER to subscribe to a price plan.

Go to the Forgot your Password page and enter the email address you registered with. If the email address is registered in our system, you will receive your password by email. If you continue to have difficulties, please email pppadmin@asiancaregivers.ca.

Yes. If you are a care seeker, first disable and remove your posted job ad.

To delete your caregiver or care seeker profile, click on the Delete profile button in your account and your profile will be deleted.

This means that your email address is already registered. You can access your account, but you cannot create a new account with the same email address. To access your account, click ‘Forgot Your Password or Login’.

My Account and Logout buttons will be present on the top right hand of each web page.

Under Asian Caregivers Terms of Use Policy, you are required to provide current, complete, and accurate information about your name, address and identity. Once you have relocated, you should update your profile with the address of your new location to ensure your caregiver profile or job posting will be captured by website search filters.

Use the search tool to filter caregivers or care seekers by language spoken, gender, and services to plot location on the map. If you need technical assistance, please email: pppadmin@asiancaregivers.ca

Although www.asiancaregivers.ca is displayed in English by default, site visitors can use the language translation bar on the top right-hand corner of the Asian Caregivers Home Page to translate website pages into their preferred language.

The Asian Caregivers online caregiver registry at www.asiancaregivers.ca is a free online platform for caregivers. In addition to basic English, fluency in an Asian language is required to apply to care seeker job postings on the Website. Caregivers promoting their services on the registry are job seekers should meet Canada’s basic language requirement, be legally authorized to work in Canada and be able to communicate fluently with the intended care recipient, who typically are Asian seniors most comfortable with someone who is familiar with or is from their culture or who speaks their language. Asian Caregivers Terms of Use policy requires Caregivers to publish a current profile photo as proof of identity.

Begin by reviewing Asian Caregivers Terms of Use and Privacy Policy. Asian Caregivers does not perform authenticity checks on job postings or background/ criminal checks on Care Seekers.

Do not divulge your home address or a published telephone number associated with your address unless you are confident with the Care Seekers identity.

If the care seeker shares his/her name with you to carry out an internet search to see if the Care Seeker's name pops up on the web, images, social media sites, or YouTube.

Begin with a telephone or video call interview before arranging a face-to-face meeting. 

Create your own questions to evaluate if the Care Seeker is authentic.

If you decide to proceed with a face-to-face interview, interview in a public place with a family member or friend who can provide you with feedback on his/her impression of the Care Seeker.

Listen to your intuition.  If you do not feel comfortable with the Care Seeker, don’t take the job.

Care Seekers can be individuals, Family Caregivers, home care agencies seeking care for a client or recruiters of health care institutions filling PSW job vacancies.

Here are some ways Care Seekers use their Asian Caregivers subscription:

* A family caregiver needs 24/7 care for her 90-year-old Punjabi speaking Grandfather. She takes out a 1-week subscription and places two ads, one for a live-in caregiver and one for a part-time. She interviews available candidates, requests the appropriate documentation, and references and hires one for the part-time position. Anticipating it will take longer to find a full-time caregiver, she renews her subscription for an additional month to attract non-registered Asian-language Caregivers to register.

* An agency purchases a price plan to assist clients requiring a part-time Cantonese-speaking housekeeper and part-time personal chef to make home cooked meals for the family. The agency posts 2 separate job ads respectively for a Cantonese-speaking housekeeper and personal chef

* A private retirement home for Korean seniors purchases a price plan to recruit private PSWs and creates multiple ads to fill multiple job vacancies.

An Asian Caregivers subscription provides care seeking employers with 24/7 access to an affordable and convenient platform to pre-screen and find quality caregivers in the privacy of their own home. Any website visitor can view caregiver profiles and job postings without a subscription but to have online conversations with caregivers using the Website’s message center the visitor must purchase a care seeker subscription.

There is no magic formula to determine how long it will take to find and hire a caregiver. Every need is different, and Caregivers come with different qualities and qualifications. Asian Caregivers provides the online platform to connect Care Seekers with culture-sensitive Caregivers but cannot guarantee that a caregiver who “fits” the requirements will be available during the subscription period. The longer an ad is posted on Asian Caregivers website, the greater the potential for success in finding a caregiver. Care seeker subscriptions can be one-time purchases or automatically renewed.

No. A one stop shop for connecting culture-sensitive Care Seekers and Caregivers, Asian Caregivers provides the online platform to attract potential caregiver candidates and does not participate in the screening or hiring process. Care seekers/employers are responsible for conducting the necessary interviews and reference checks to verify a caregiver’s legitimacy to work in Canada, medical and security clearance, and any required qualifications and credentials.

No. Asian Caregivers provides a platform for Family Caregivers, home care agencies, and health care organizations to find personal care and home support workers who understand Asian culture and speak an Asian language.

Asian Caregivers primary subscribers are family caregivers who are acting on behalf of an elderly parent or loved one who wishes to live in the comfort of their own home.

The first step is to determine your requirements and find a pool of potential candidates who meet those requirements. If you are a family caregiver caring for a loved one, you will know better than a stranger what you want in a caregiver for your loved one. Success in finding the right caregiver for a loved one takes time but will be empowering and rewarding. A good starting point is to search the internet for relevant articles. For example, typing in “How to hire a caregiver” will produce useful links such as these: https://www.aarp.org/caregiving/home-care/info-2018/hiring-caregiver.html https://www.pastairlifts.com/blog/how-to-hire-a-caregiver-for-your-elderly-parent/ https://www.canada.ca/en/employment-social-development/services/foreign-workers/caregiver.html

The Asian Caregivers online registry is a platform to connect care seekers and caregivers. Asian Caregivers does not participate in the screening or hiring process which remains the ultimate responsibility of the Care Seeker. When creating the job ad, Care Seekers will use the job posting template to assist with identifying desired caregiver qualifications, duties, and responsibilities. In our experience, caregiver duties may include:

* Assisting family members/relatives (Family Caregivers) with medication management and medical appointments

* Helping with activities of daily living (ADLs) to bathe, dress, groom, toilet, eating assistance

* Making conversation and providing companionship

* Taking care of household chores, meals, or assisting Family Caregivers with developing a safety and/or care plan to address care recipient issues with pain, walking, mobility, and physical exercises, falls prevention, memory loss, social isolation

* Home help assistance (housekeeping, meal planning/preparation)

Asian Caregivers provides a platform to connect care seekers and caregivers and does not participate in the hiring of caregivers. Caregivers post their desired hourly rates/salary contingent on their qualifications and skill level and care seekers post the hourly rates based on the duties to be performed by the caregiver. The cost of private home caregiver services is a negotiated amount with the successful caregiver. As a guideline to assist in determining a negotiated price, current hourly rates for home support workers, housekeepers and related occupations in Canada can be found at Job Bank Canada.

No. Care seekers can choose to review care giver profiles without a subscription by going to the Find Care menu tab on the website to filter registered Caregivers by postal code, language and services offered. However, to see caregiver photos, full caregiver profiles, and contact registered caregivers, care seekers will have to purchase a subscription.

Care seeker subscription plan prices are located on https://www.asiancaregivers.ca/pricing

Click on the registration button on the top right-hand corner of any www.asiancaregivers.ca webpage and select Care Seekers. You will be taken to the Care Seeker registration page to create a user ID, password. You will be required to provide your name, address, and an active email address.

Asian Caregivers price options are reflected in Canadian Dollars. However, you may pay in any currency and any applicable exchange rate and conversion fees will be applied. Please note that price options do not include applicable sales tax, which will vary between regions. Applicable sales taxes will be separately computed and added to your final sales invoice.

Once you have subscribed to a price plan, you will be able to access any available free resources in the ~ FREE Helpful Resources for Care Seekers feature in your account options.

Visit https://www.asiancaregivers.ca/safety.

Yes. If you are an individual registering on behalf of your organization, you must register as a care seeker but not as a caregiver. The www.asiancaregivers.ca website was established to serve individuals seeking to be private personal care or home support workers. Caregivers are required to post a profile photograph to establish their authenticity as an individual. Job ads must be posted in compliance with Asian Caregivers Terms of Use and Privacy Policies.  Asian Caregivers reserves the right to remove registrations that are not in compliance with Asian Caregivers Terms of Use and Privacy Policies.